Coronavirus (COVID-19) Response Statement

We're here to support you during the outbreak 

We’re currently paying close attention to information from the NHS and UK government regarding the impact of the Coronavirus (COVID-19) pandemic.

South Manchester Credit Union aims to deliver excellence in financial services to our local community.

Our response is to focus on maintaining our service levels as high as possible for as long as we can and to keep mindful of the health of all credit union members, volunteers, directors and staff. We want to stay well together and seek collective action that supports our communities.

We will issue weekly updates regarding accessibility of our services until this crisis has passed.

Service information

Members can continue to operate their credit union accounts as normal in the following ways:

Nivo: download now


Phone: 0161 448 0200

Website: Members' Area

Post: 187 Fog Lane | Burnage | M20 6FJ


21st May 2020 update

Our credit union is proud to be delivering 95% of our services during this global pandemic. This has been powered by our full staff team working remotely through our virtual 187 facility.

In the meantime, bricks and mortar 187 has been patiently waiting.

From now to the end of June, we are making adjustments to our physical working environment to prioritise the health of all members, staff and volunteers in response to COVID-19. We want to welcome everyone back as safely as possible.

We are looking forward to that day and we’ll keep you posted.

27th March 2020 update

As the world continues to fight COVID-19 we want to carry on doing our part to support our community and keep each other safe.

Our staff team will now be working from home with ordinary working patterns to provide our usual standard of service.

We want to thank all of our members for keeping their nerve during this unpredictable time. We remain hopeful for the future and we’re looking forward to calmer waters.

23rd March 2020 update

In the interest of public welfare, we’ve decided to close 187 Fog Lane to the public until further notice.

Although we cannot have face to face contact with members, the staff team at 187 Fog Lane are continuing with ordinary working patterns.

18th March 2020 update

Our AGM will be postponed until we are confident that everyone who attends will be safe from the virus. 

17th March 2020 update

In the interest of public welfare, we’ve decided to reduce opening hours at 187 Fog Lane. We are open to the public for 3 hours a day for the rest of this week. The staff team will continue with ordinary working patterns.

Useful links

South Manchester Credit Union is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA), and the Prudential Regulation Authority. FRN 213666.