Salary range

£23,000 – £25,000 FTE

37.5 hours per week

Usually 9am – 5pm

Location

187 Fog Lane, Burnage

Responsible to

CEO

Interacts with

General Public, Members, Volunteers, Directors, Staff and Stakeholders

We are looking for a Marketing Graduate Trainee to join our staff team. Come and work with us to grow our community credit union!

This is a fantastic opportunity to join us at a an exciting time as we look to build on the 500+ positive Google reviews we have received from members, grow our reputation and attract more local people to join and access our services.

If you are a people person, have a creative mindset with good organisational skills, and want to work somewhere you can make a difference, this could be the job for you.

To apply, send your CV and covering letter to our CEO Sheenagh Young at sheenagh@smcreditunion.co.uk

We are accepting applications until August 23rd, with interviews in the week of September 5th.

Position Description

This is an outward facing role with responsibility for promoting credit union services and reporting directly to the CEO. 

Primary Objective

The Marketing Graduate Trainee works with the Marketing Placement Student to promote the credit union through marketing and business development in order to increase membership and take up of products and services. Duties include campaign planning, data analysis ,developing stakeholder engagement, raising our credit union profile through all channels and identifying new opportunities.

This role will have a balance of duties as required by the current organisational needs. This balance will change from time to time to enable development of staff ability and business improvement. 

Marketing

  • Plan and execute targeted campaigns to achieve organisational goals
  • Assist in developing our marketing strategy
  • Manage social media channels to schedule content and engage organically 
  • Create copy and graphics for social media, website, bulk communications and other forms of media
  • Enhance the website to improve design and conversion rate
  • Conduct data analysis using analytical platforms like Google Analytics
  • Create and deliver email campaigns to encourage retention and drive the use of services
  • Use paid social to raise our profile and attract new members
  • Identify new opportunites
  • Carry out any emerging activities or tasks as deemed appropriate by the CEO.

Business Development

  • Contribute to building positive working relationships with sister credit unions to share good practice and generate strength for the sector
  • Build and maintain relationships with a full range of internal and external stakeholders and partners to raise the profile of the credit union
  • Represent the credit union at business wide forums and undertake formal presentation or speaker opportunities as required.

Member Services

  • Fulfil rota duties one day per week to maintain direct contact with members 
  • Respond to member service needs through all channels, but mostly through our messaging app, Nivo.

Requirements

  • Competency
    English language – written and spoken.
  • General skills
    Keep calm under pressure. Good communication. Respect all people. Good team working. Work in tune with Credit Union values.
  • Above average skills
    Numeracy, people skills, emotional intelligence.
  • Specific knowledge
  •  Digital skills – Word, Excel, PowerPoint, Outlook diary management. Indesign. Filmora. WordPress. Customer Management software eg, CURTAINS by Sercle.
  • Demonstrated ability
    A creative mindset. Strong skills in prioritisation and flexibility. Commitment to excellence. Interest in innovation and business development. Self motivation and self management. Tact and discretion. Understanding of what makes an effective and well run credit union. Ability to work under pressure and meet deadlines. 
  • Willingness to be trained is important.
  • Undergo a credit check and DBS check.

Education and Experience

  • Minimum of 2:1 in Marketing degree or relevant.
  • No specific training is required. Experience in customer service is useful.

Physical Demands

  • Desk based role, use of telephone, use of display screen equipment, talking, listening, and interaction with people experiencing high levels of stress.

Work Environment

  • Office environment with access from general public when the front desk is open. Travel to/from community branches may be required.
  • Occasional work in evenings or at weekends may be required.

Main duties and responsibilities for all staff

  • Fulfil role in a way which is in keeping with our Credit Union values
  • Support the achievement of our Credit Union objectives
  • Treat all members fairly and with respect
  • Maintain a calm, professional and friendly manner
  • Adhere to our Credit Union Confidentiality Pledge
  • Follow our Tone of Voice Guide in all communications
  • Follow our Credit Union rules, policies and procedures in all work
  • Proactively contribute to continuous improvement
  • Assist in investigating and correcting errors, complaints, mispostings or similar
  • Take responsibility for own work
  • Keep skills up to date and attend training and development opportunities
  • Work alongside other staff, volunteers and directors to achieve required tasks
  • Attend staff meetings
  • Keep clear work flows and good team communication
  • Provide cover for other Credit Union staff in their absence
  • Produce statistics as required by the organisation
  • Take pride in delivery of a high standard of work without unnecessary support

This job description is intended to convey information essential to understanding the scope of the job, the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills, duties, responsibilities or working conditions associated with the position.

Vision, Mission and Values

Our Vision

To run a community credit union which is a significant asset to the people and the economy of South Manchester.

Our Mission

To provide a secure and professional service which encourages savings and offers loans to members. We are different because we:

  • Run the credit union ourselves for everyone in our community 
  • Keep local money within our local economy 
  • Reach out to the people who need us most 
  • Work with financially vulnerable people to find financial wellbeing 
  • Focus particularly on our young people 
  • Behave in a welcoming and ethical way

Our Values

Must inspire the commitment of time and energy. They are our beliefs about what is important:

Co-operation

local people helping local people

Quality

excellence is our goal

Ethics

trustworthy, open and fair

Credit Union Objectives

Member Focus

Focuses on customer, provides high quality service. Seeks to understand customer needs

Provides a high level of service to customers. Maintains contact with customers, works out what they need and responds to them. Is aware of issues of diversity, and understands and is sensitive to cultural and racial differences.

Effective Communication

Communicates effectively both verbally and in writing

Speaks clearly and concisely, and does not use jargon. Writes in plain English and uses correct grammar. Is precise. Listens carefully to understand. Adapts the style of communication to meet the needs of the audience. Follows Tone of Voice guide.

Openness to change

Recognises and responds to the need for change and uses it to improve performance

Supports, promotes and puts into practice change. Open to new ways of doing things and encourages others to accept them. Overcomes barriers to change. Is flexible and prepared to try out new ideas.

Personal Responsibility

Takes personal responsibility for making things happen and achieving required results

Is focused on achieving results to required standards and developing skills and knowledge.

Readily accepts responsibility for self. Takes responsibility for own actions and for sorting out issues or problems that arise. Leads by example, showing a commitment and determination to succeed. Continues to learn and develop.

Planning & Organising

Plans, organises and supervises activities to ensure efficient and effective use of resources

Plans and carries out activities in an orderly and well structured way. Prioritises tasks, and uses time in the best possible way, and works within appropriate policy and procedures.

Respect for Diversity

Considers and demonstrates respect for others irrespective of position, background, status, etc.

Understands other people’s views and takes them into account. Is tactful and diplomatic when dealing with people. Treats people with dignity and respect at all times, no matter what their background, status, circumstances or appearance.

Team Working

Develops strong working relationships within and outside own team to achieve common goals

Works effectively as a team member and helps build relationships within it.

Creates working partnerships inside and outside the organisation. Where appropriate, develops links with outside stakeholders to get different views. Supports strategies to help people work together to achieve organisational goals.

Resilience

Demonstrates resilience even in difficult situations. Prepared to make difficult decisions

Shows confidence to perform own role without unnecessary support in normal circumstances. Acts in an appropriate way and controls emotions

Strategic View

Looks at issues from a broad perspective. Thinks ahead and prepares for the future.

Takes an interest in the organisation beyond own role. Acts in the best interest of the organisation as a whole, rather than just own area. Understands policies and procedures, and prepares for the consequences of own actions