Technology Project Support Officer
Salary range
£30,000 p.a. pro rata
37.5 hours per week
Usually 9am – 5pm
Location
187 Fog Lane, Burnage
Responsible to
CEO
Interacts with
Staff, Members, Directors, IT Supplier team, Stakeholders, General Public
Come and work with us to support dynamic technology change for our community credit union.
We are offering an opportunity to work with us at an exciting time as we look to implement new, innovative technology whilst continuing to grow our reputation and attract more local people to join and access our services.
The is a temporary role for 9 months to support our team during a time of significant growth and change with a focus on :
- Support for the CEO in project management, analysis, stakeholder engagement
- Support for operations in credit control and lending
- Development opportunities eg. green lending
This is a full time role paid at £30,000 p.a. pro rata and based at Fog Lane within our team of ten staff.
If you are a people person, well organised and want to work somewhere you can make a difference , this could be the job for you .
To apply, send your CV and covering letter to our CEO Sheenagh Young . Or get in touch to find out more. sheenagh@smcreditunion.co.uk
We are accepting applications on a rolling basis and are looking for someone who can start soon.
Position Description
This is a project support role reporting directly to the CEO. It is a varied role which needs to be flexible to suit the dynamic needs of our technology project – to implement an innovative back office system. This role will have daily contact with credit union staff and our IT supplier team.
Primary Objective
The Technology Project Support Officer works with the CEO to support project management of the implementation of Singlify technology and other development opportunities for the credit union.
This role also supports backfill of operations duties, especially credit control and lending, during the project.
Project Management Support
- Assist CEO in co-ordination of systems testing for new software
- Assist CEO in co-ordination of change management
- Support with communications during Go Live and Hypercare
- Support with stakeholder engagement
- Additional duties as required
Operations Support
Backfill of credit control function in calculation of early arrears and member communications
Backfill of lending role during busy Autumn period – to include loan assessment and disbursement
Development
Support momentum in development opportunities during this time of change eg. green lending .
Liaise with stakeholders
Co-ordinate training in retrofit and collate information hub for loan applicants
Aid CEO with analysis and resource to deliver on emerging development opportunities
Requirements
Competency
English language – written and spoken.
General skills
Keep calm under pressure. Good communication. Respect all people. Good team working. Work in tune with Credit Union values. Maintain confidentiality.
Above average skills
Numeracy, people skills, emotional intelligence
Specific knowledge
Digital skills – Word, Excel, PowerPoint, Outlook diary management. Operating and problem solving in Customer Management software eg, CURTAINS by Sercle . Experience in Singlify is a bonus.
Demonstrated ability
Strong skills in prioritisation and flexibility. Commitment to excellence. Interest in innovation and business development. Self motivation and self management. Tact and discretion. Understanding of what makes an effective and well run credit union. Ability to work under pressure and meet deadlines.
Undergo a credit check and DBS check
Education and Experience
- Specific qualifications not required. Minimum GCSE standard in Maths and English.
- Experience in financial services is useful.
- Experience working under own initiative
- Experience in supporting strategic activities.
- Experience in project management
Physical Demands
Desk based role
Occasional interaction with people experiencing high levels of stress
Work Environment
In person work culture
Office environment with access from general public when the front desk is open.
Occasional work in evenings or at weekends may be required.
Main duties and responsibilities for all staff
- Fulfil role in a way which is in keeping with our Credit Union values
- Support the achievement of our Credit Union objectives
- Treat all members fairly and with respect
- Maintain a calm, professional and friendly manner
- Adhere to our Credit Union Confidentiality Pledge
- Follow our Tone of Voice Guide in all communications
- Follow our Credit Union rules, policies and procedures in all work
- Proactively contribute to continuous improvement
- Assist in investigating and correcting errors, complaints, mispostings or similar
- Take responsibility for own work
- Keep skills up to date and attend training and development opportunities
- Work alongside other staff, volunteers and directors to achieve required tasks
- Attend staff meetings
- Keep clear work flows and good team communication
- Provide cover for other Credit Union staff in their absence
- Produce statistics as required by the organisation
- Take pride in delivery of a high standard of work without unnecessary support
This job description is intended to convey information essential to understanding the scope of the job, the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills, duties, responsibilities or working conditions associated with the position.
Vision, Mission and Values
Our Vision
To run a community credit union which is a significant asset to the people and the economy of South Manchester.
Our Mission
To provide a secure and professional service which encourages savings and offers loans to members. We are different because we:
- Run the credit union ourselves for everyone in our community
- Keep local money within our local economy
- Reach out to the people who need us most
- Work with financially vulnerable people to find financial wellbeing
- Focus particularly on our young people
- Behave in a welcoming and ethical way
Our Values
Must inspire the commitment of time and energy. They are our beliefs about what is important:
- Power
- Safe
- Wellbeing
- Strength
