Complaint information

Tell us – let us put things right straight away if we can. We want to provide the best service we can. We welcome feedback and want to put things right if something has gone wrong. Members’ feedback will then be used to help improve services for all members. If you are still unhappy you can submit a complaint in person, in writing or over Nivo. Your privacy is important to us so we cannot deal with complaints through social media

We will check we understand the complaint, will record it and investigate it.

You should have a response within two working days.

All staff and volunteers are trained to listen to complaints and to record them.

The Manager and/or the Complaints Officer, will then investigate and reply to you.

The credit union will co-operate with any investigation undertaken by the Financial Ombudsman Service. FOS provides a free service and the contact details are as follows:

website –

email –

phone – 0800 023 4567 for free calls

text – 07860 027586 to receive a free call back

There and then issue

Tell a representative of the credit union – let us put things right straight away if we can.

A management issue

If your complaint need to go to management, you can get in touch using the following details: 


phone: 0161 448 0200

write: South Manchester Credit Union, 187 Fog Lane, M20 6FJ


A bigger issue

If your complaint cannot be dealt with by anyone at South Manchester Credit Union please contact the Financial Ombudsman Service:

phone: 0800 023 4567