We will check we understand the complaint, will record it and investigate it.
You should have a response within two working days.
All staff and volunteers are trained to listen to complaints and to record them.
The Manager and/or the Complaints Officer, will then investigate and reply to you.
The credit union will co-operate with any investigation undertaken by the Financial Ombudsman Service. FOS provides a free service and the contact details are as follows:
website – www.financial-ombudsman.org.uk
phone – 0800 023 4567 for free calls
text – 07860 027586 to receive a free call back
There and then issue
Tell a representative of the credit union – let us put things right straight away if we can.